Damaged Package Claims
If you have received your order, and
your package was damaged in transit, please contact us immediately
(within 48 hours of receipt of your package). Customers with damaged
packages can file a claim directly with us. Please keep all packaging
(box, packing paper, etc.) for verification purposes. We will most
likely request that the damaged product(s) be shipped back to us for
verification. Rc-Drones may also require that photos be taken of damaged
packages and or parts for inspection purposes. Photos of damaged goods
will help us expedite the process and provide a better resolution.
Lost Package Claims
If you have not received your order,
and feel your package may be lost, please contact us. All packages
shipped by Rc-Drones are insured for 100% of the package's value. If
your package is in fact lost, we will either replace the package, credit
your account for the full amount, or offer you a refund for the full
amount of the order.
Before we can file a claim for a lost
package, we must allow the U.S. Postal Service the full time allotted
for delivery. Here is the timetable for tracing lost packages: USPS
Express Mail - 10 business days from the day the order was shipped USPS
Priority Mail - 14 business days from the day the order was shipped USPS
First Class Mail - 21 business days from the day the order was shipped
If your package was not delivered within the timeframes listed above, please complete Contact us at (585) 444-5383.
Please allow us 2-8 business days to contact the shipping carrier regarding your missing package.
Please do not open a PayPal claim against the order, as this will further delay the process.
If you receive an item that is damaged
or defective, please contact Customer Service immediately by phone,
email. Every manufacturer's policy is different; in some situations, the
manufacturer or supplier may prefer to handle the issue directly and
Rc-Drones will not be able to offer you a solution as per our business
agreement. In any case, we will help you follow the proper channels in
order to resolve the issue as quickly as possible.
Most manufacturers will repair or
exchange defective products according to their warranty policies. If the
manufacturer does not handle your claim to your satisfaction, please
contact us and we will be happy to assist you.
Please note: Rc-Drones reserves the
right to refuse any merchandise that is found to be free of defects. The
merchandise will be returned to you along with a copy of our testing
All defective merchandise claims must be filed within 30 days of receiving your shipment. All claims filed after 30 days will be denied.
Custom Built/Custom Made Items:
Custom built/custom made items cannot be returned.
Once we build something it is considered used and cannot be resold as new.
Custom built micros are built to order because we have too many combinations to have them pre-built.
Custom built micros or other multirotor orders cannot be cancelled once the build has been started.
Rc-Drones will only accept returns on
unused merchandise but will charge a 20% restocking fee.
We are sorry but we cannot accept returns on open/used items. Once an
item is open it cannot be sold as new. If customer would like to return
an unused item for a refund we will deduct 20% from item purchase.
Please Note: Our policies are in place and designed to keep costs down and that savings is passed on to you the customer.USED MERCHANDISE:
Used merchandise will be accepted at the SOLE DISCRETION of RC-Drones
Under Special circumstances RC-Drones will make an aception and accept returns on used items. The Restocking fee is based on item and condition. Please be aware that the restocking fee will be higher than a new unused return.
Customer is responsible for return shipping.
Please use some form of tracking for your return so you have proof we received your return.
Rc-Drones will cover shipping back to customer.