Features:
DJI Care Refresh is an effective, comprehensive warranty for your Mavic, offering you greater peace of mind every time you fly.
Rapid Support - Get prioritized replacement units, greatly reducing the time it takes for you to get back in the air.
Comprehensive Protection - For a small additional charge DJI Care
Refresh offers up to two replacement Mavic units, either a replacement
product that is in new or as-new condition in terms of performance and
reliability. First time replacement fee is $79.00, the second time
replacement fee is $129.00
VIP Phone Service - VIP Support provided by DJI product experts are just a phone call away.
Free Shipping - If you are in the region where you purchased your aircraft, all shipping costs will be covered by DJI.
DJI Care Refresh Repair Progress Inquiry - Check on the progress of
your DJI Care Refresh repair the same way you would check a standard
repair. When you apply for repairs, indicate that you have purchased DJI
Care Refresh on the Repair Application Form. After DJI conducts a
damage assessment and informs you of the results, you can choose to pay
for the replacement using DJI Care Refresh.
FAQ'S:
1.What is DJI Care Refresh?
DJI Care Refresh is a service plan that provides you with peace of
mind, covering damage to your Mavic. DJI Care Refresh is valid for 12
months and offers up to two full replacements at additional charge if
accidental damage occurs to your aircraft, gimbal, or camera during
normal use. Each time you request a replacement, you’ll receive a drone
that is new or equivalent to new in performance and reliability.
2.What’s the difference between the DJI Care Refresh and a DJI product
warranty? Will a DJI product warranty be invalid without purchasing DJI
Care Refresh?
A product
warranty is a guarantee of repair service provided by a manufacturer if
any product defects are found. DJI Care Refresh provides replacement
service if damage resulting from quality issues occurs to the aircraft,
propellers, or battery during normal use. You can still enjoy DJI’s
standard product warranty without buying DJI Care Refresh, but DJI Care
Refresh can greatly reduce service costs. Furthermore, if the repair
costs are covered by the standard product warranty, the remaining
Replacement balance on your DJI Care Refresh will not be affected.
3.Can I renew my DJI Care Refresh when it expires? How many times can I purchase DJI Care Refresh for my aircraft
No, you cannot. Currently, each Mavic is eligible for only one DJI Care
Refresh. The service plan cannot be renewed after it expires.
4.How do I replace my aircraft under DJI Care Refresh?
DJI Care Refresh is bound to the aircraft’s S/N. If you want to replace
your aircraft, contact DJI Support via phone, email, or live chat. Then
send your aircraft to a designated DJI repair center under the
instruction of DJI Support staff. Our repair staff will conduct damage
assessment and send you a repair invoice. After receiving the invoice,
you can either choose to repair your aircraft for the quoted price or
replace the aircraft under DJI Care Refresh. You will receive a brand
new or refurbished unit after paying the service charge specified in
your DJI Care Refresh Service Agreement. The replacement’s S/N will be
automatically bound to your DJI Care Refresh plan.
5.Where can I find the aircraft S/N and gimbal S/N?
For the Mavic series product, the aircraft S/N can be found inside the
battery compartment. You should only enter the aircraft S/N when you
purchase DJI Care Refresh.
6.My aircraft crashed due to an operation error when flying on a rainy day. Will replacement be covered under DJI Care Refresh?
Damage occurring after the aircraft has come into contact with water is
not covered by the DJI Care Refresh. Aircraft that suffers water damage
cannot be replaced under DJI Care Refresh.
7. Does DJI Care Refresh support international coverage (e.g., I
purchased DJI Care Refresh in the US but want to replace my product in
the EU)?
No. At the
moment, DJI Care Refresh does not support international coverage. For
example, if you purchased your DJI Care Refresh in the US, you can only
replace your aircraft at an official US service center.
8. Where is DJI Care Refresh available?
At the moment, DJI Care Refresh is only available to customers from the U.S., Canada, EU countries, the UK, and Mainland China.
